Please Kindly check the FAQ below if you are not very familiar with the functioning of this website.

If your query is of urgent nature and is different from the set of questions then please contact us at:
Email: customer@99fruits.in
Call us: 7893095449
Chat with us in-app under customer service /Need Help section
from 6 am & 10 pm on all days including Sunday to get our immediate help
If you are not satisfied with the resolution provided by us, then please write to our Grievance Officer at contact@99fruits.in.

Registration
How do I register?
You can register by clicking on the “Register” link at the top right corner of the homepage. Please provide the information in the form that appears. You can review the terms and conditions, provide your payment mode details and submit the registration information.

Are there any charges for registration?
No. Registration on 99fruits.in is absolutely free.

Do I have to necessarily register to shop on 99fruits.in?
You can surf and add products to the cart without registration but only registered shoppers will be able to checkout and place orders. Registered members have to be logged in at the time of checking out the cart, they will be prompted to do so if they are not logged in.

Can I have multiple registrations?
Each email address and contact phone number can only be associated with one 99fruits account.

Can I add more than one delivery address in an account?
Yes, you can add multiple delivery addresses in your 99fruits account. However, remember that all items placed in a single order can only be delivered to one address. If you want different products delivered to different address you need to place them as separate orders.

Can I have multiple accounts with same mobile number and email id?
Each email address and phone number can be associated with one 99fruits account only.

Can I have multiple accounts for members in my family with different mobile number and email address but same or common delivery address?
Yes, we do understand the importance of time and the toil involved in shopping groceries. Up to three members in a family can have the same address provided the email address and phone number associated with the accounts are unique.

Can I have different city addresses under one account and still place orders for multiple cities?
Yes, you can place orders for multiple cities.

Account Related

What is My Account?
My Account is the section you reach after you log in at 99fruits.in. My Account allows you to track your active orders, credit note details as well as see your order history and update your contact details.

How do I reset my password?
You need to enter your email address on the Login page and click on forgot password. An email with a reset password will be sent to your email address. With this, you can change your password. In case of any further issues please contact our customer support team.

What are credit notes & where can I see my credit notes?
Credit notes reflect the amount of money which you have pending in your 99fruits account to use against future purchases. This is calculated by deducting your total order value minus undelivered value. You can see this in “My Account” under credit note details.

What is My Shopping List?
My Shopping List is a comprehensive list of all the items previously ordered by you on 99fruits.in. This enables you to shop quickly and easily in future.

Payment
What are the modes of payment?
You can pay for your order on 99fruits.in using the following modes of payment:

. Credit and debit cards (VISA / Mastercard / Rupay)
. Razor pay ( Gpay/Paytm/phonepe)

If the order has to be left at the security gate, please continue to pay online via wallets, UPI, net banking, or cards as you are doing now.

Are there any other charges or taxes in addition to the price shown? Is VAT added to the invoice?
There is no VAT. However, GST will be applicable as per Government Regulizations.

Is it safe to use my credit/ debit card on 99fruits?
Yes it is absolutely safe to use your card on 99fruits.in. A recent directive from RBI makes it mandatory to have an additional authentication pass code verified by VISA (VBV) or MSC (Master Secure Code) which has to be entered by online shoppers while paying online using visa or master credit card. It means extra security for customers, thus making online shopping safer

If I pay by credit card how do I get the amount back for items not delivered?
If we are not able to delivery all the products in your order and you have already paid for them online, the balance amount will be refunded to your 99fruits account as store credit and you can use it at any time against your future orders. Should you want it to be credited to your bank account please contact our customer support team and we will refund it back on to your card.

What is 99fruits Wallet?

The 99fruits Wallet is a pre-paid credit account that is associated with your 99fruits account. This prepaid account allows you to pay a lump sum amount once to 99fruits and then shop multiple times without having to pay each time.

Delivery Related
When will I receive my order?
Once you are done selecting your products and click on checkout you will be prompted to select delivery slot. Your order will be delivered to you on the day and slot selected by you. If we are unable to deliver the order during the specified time duration (this sometimes happens due to unforeseen situations).

How are the Dry fruits, spices, Berries, Dates packaged?
Dry fruits are hand cleaned and hand packed in reusable plastic trays covered with cling. We ensure hygienic and careful handling of all our products.

How are the fruits and vegetables weighed?
Dry Fruits varies a little in size and weight. While you shop we show an estimated weight and price for everything priced by kilogram. At the time of delivery we weigh each item to determine final price. This could vary by a maximum of one unit weight depending on the article. In case the weight of the product is lesser than what you ordered, you will pay correspondingly less.

How will the delivery be done?
We have a Partnered with Shiprocket they have huge network and fleet of vehicles and endors which ensures timely and accurate delivery to our customers.

How do I change the delivery info (address to which I want products delivered)?
You can change your delivery address on our website once you log into your account. Click on “My Account” at the top right hand corner and go to the “Update My Profile” section to change your delivery address.

How much are the delivery charges?
City Order value Delivery Charge
All cities 1/2 Kg – 25 Rs 1 Kg 50 Rs
Rs.600 – Rs.1199 Rs. 30/-
Rs. 1500 and above Free

Do you deliver in my area?
You will be able to check this detail at the time of checkout when you enter the address. If we are unable to deliver in your area – we will inform you before checkout.

Will someone inform me if my order delivery gets delayed?
In case of a delay, our customer support team will keep you updated about your delivery.

What is the minimum order for delivery?
There is no minimum order for delivery but we charge a nominal delivery charge as below.

Orders above Rs.1500 are free

Do you do same day delivery?
Please note that we do same day delivery in Hyderabad may be may not be in accordance of pur delivery partner Shiprocket,
other cities and Delhi-NCR,Mumbai, Pune & Chennai will take in days

How do I add or remove products after placing my order?
Once you have placed your order you will not be able to make modifications on the website. Please contact our customer support team for any modification of order.

How do I check the current status of my order?
The only way you can check the status of your order is by contacting our customer support team.

How do I check which items were not available from my order? Will someone inform me about the items unavailable in my order before delivery?
You will receive an email as well as an sms about unavailable items before the delivery of your order.

What You Receive Is What You Pay For
At the time of delivery, we advise you to kindly check every item as in the invoice. Please report any missing item that is invoiced. As a benefit to our customers, if you are not available at the time of order delivery or you haven’t checked the list at the time of delivery we provide a window of 48hrs to report missing items. This is applicable only for items that are invoiced.

When and how can I cancel an order?
You can cancel an order before the cut off time of your slot (1 pm for evening slots and 6 am for morning slots) by contacting our customer support team or you can also cancel your order from the Customer Service section on the 99fruits app.

Customer Related
How do I contact customer service?
Our customer service team is available throughout the week, all seven days from 6 am to 10 pm. They can be reached at 789-309-5449 or via email at customerservice@99fruits.in

What are your timings to contact customer service?
Our customer service team is available throughout the week, all seven days from 6 am to 10 pm.

How can I give feedback on the quality of customer service?
Our customer support team constantly strives to ensure the best shopping experience for all our customers. We would love to hear about your experience with 99fruits. Do write to us contact@99fruits.in in case of positive or negative feedback.

Will 99fruits ask for sensitive information such as bank account details, PIN number, card number?
Please note that our customer service team will never ask you to share information other than your email ID, phone number, and name registered with 99fruits. If you get any email, call or message from anyone claiming to be from 99fruits asking for sensitive information such as bank account details, PIN number, card number, etc., please do not share it.

Returns & Refund Policy (Updated)
We dont have refund or Returned policy

Return Policy –
For further querries please contact contact@99fruits.in